1. Operator and Order of Terms
IRIS Systems LLC operates ForgeSystems. A signed order form or service agreement controls over this policy where it expressly states different billing terms.
2. Subscription Charges
Subscriptions are billed in advance for the selected monthly or annual period and renew automatically until canceled unless an order form says otherwise. Applicable taxes may be added.
3. Usage and Provider Charges
Messaging, email, phone, AI, storage, payment, commerce, and other provider-backed features may generate metered or pass-through charges. Pricing, included allowances, and overage handling are shown in the applicable plan, order form, or product surface.
4. Payment Authorization
You authorize the designated payment provider to charge amounts due using the payment method on file. You are responsible for maintaining accurate billing information and resolving failed payments.
5. Cancellation
You may cancel through available account controls or by contacting support@forgesystems.io. Unless an order form provides otherwise, cancellation prevents the next renewal and access continues through the paid period.
6. Refunds
Subscription and usage charges already incurred are generally non-refundable except where required by law, stated in an order form, or caused by a confirmed duplicate or incorrect charge. If IRIS Systems LLC terminates a paid subscription without cause, it may provide a prorated refund for unused prepaid service.
7. Suspension and Data Access
Unpaid accounts may be limited or suspended after notice. Data export and deletion are governed by the Terms of Service and Privacy Policy.
8. Billing Questions
Contact support@forgesystems.io and include the account organization and invoice or transaction reference. Do not send complete payment-card information by email.
Operational publication prepared for licensed-attorney review.